How agen96 collects, uses, stores, and protects your personal information — your privacy is a fundamental part of how we operate
Every byte of data exchanged between your browser and agen96 is protected by 256-bit SSL/TLS encryption — the same standard used by international banks. Your credentials, transaction records, and KYC documents are never transmitted in plain text.
We collect only the personal data strictly necessary to operate your account, process payments through Indonesian banks and e-wallets, verify your identity, and deliver our Services. We do not collect data speculatively or sell it to advertisers.
agen96 never sells, rents, or trades your personal information to third parties for marketing purposes. Data is shared only with payment processors, KYC verification partners, and fraud-prevention providers — all under strict confidentiality agreements.
You have the right to access, correct, export, or delete your personal data at any time by contacting our support team. We respond to all verified data requests within 30 calendar days and provide clear explanations where requests cannot be fulfilled.
Personal data is retained only as long as your account is active or as required by Indonesian financial and anti-money-laundering regulations. Inactive account data is purged on a defined schedule described in Section 7 of this policy.
In the unlikely event of a security incident that affects your personal data, agen96 will notify impacted Members by email within 72 hours of confirmed discovery, describe the nature of the breach, and detail the remediation steps we have taken.
This Privacy Policy ("Policy") describes how agen96 ("agen96," "we," "us," "our"), operating at https://agen96.cam, collects, uses, stores, shares, and protects personal information obtained from individuals who visit our website or use our online gaming services ("Services"). By creating an account, depositing funds, or otherwise using the agen96 platform, you consent to the practices described in this Policy.
We are committed to handling your personal data responsibly and transparently, in compliance with applicable Indonesian data-protection principles. If you have questions about how we use your data, please contact us at the details provided in Section 14 before using our Services.
We collect Personal Data in the following categories:
| Category | Specific Data Points | Purpose |
|---|---|---|
| Identity Data | Full legal name, date of birth, Indonesian KTP number, selfie photograph, KTP scan or photograph | Account registration, age verification (21+), KYC compliance |
| Contact Data | Email address, mobile phone number, residential address | Account communication, transaction notifications, support |
| Financial Data | Bank account number and bank name (BCA, BRI, BNI, Mandiri, etc.), e-wallet identifier (OVO, DANA, GoPay, ShopeePay, LinkAja), deposit/withdrawal transaction records | Payment processing, anti-money-laundering checks, withdrawal verification |
| Transaction Data | Bet history, game session logs, deposit and withdrawal timestamps, bonus redemption records | Account management, dispute resolution, responsible gaming monitoring |
| Technical Data | IP address, browser type and version, operating system, device type, screen resolution, session duration, referring URL | Security, fraud prevention, platform optimization, geo-restriction enforcement |
| Usage Data | Pages visited, features clicked, search queries within the platform, support ticket content | User experience improvement, personalization, support quality assurance |
| Communications Data | Live chat transcripts, email correspondence, WhatsApp message records (metadata and content where legally required) | Dispute resolution, support quality review, regulatory compliance |
We do not collect special-category sensitive data (such as racial or ethnic origin, political opinions, religious beliefs, health data, or genetic data) unless explicitly required by Indonesian regulatory authorities and with your explicit consent.
You provide Personal Data to us when you:
When you access the agen96 platform, our servers and analytics tools automatically collect Technical Data and Usage Data. This includes your IP address (which we use to verify your location within Indonesia), browser fingerprint, and session activity logs. This data collection is necessary for platform security, fraud detection, and ensuring that our geo-restrictions are correctly enforced.
We may receive Personal Data about you from:
We process your Personal Data on the following legal grounds:
agen96 uses your Personal Data exclusively for the following purposes:
agen96 does not make solely automated decisions — without any human review — that produce legal or similarly significant effects on you. Fraud flags generated by our automated systems are reviewed by a human compliance officer before any account restriction is applied.
We share your Personal Data with carefully selected third parties who process data on our behalf under binding confidentiality and data-processing agreements. These parties may only use your data for the specific purpose for which it was shared and must implement security standards equivalent to our own. Current categories of authorized processors include:
agen96 may disclose your Personal Data to Indonesian government agencies, law-enforcement bodies, or financial regulators when required by a valid legal order, warrant, or statutory obligation. We will notify you of such requests whenever we are legally permitted to do so. Where disclosure is required under Indonesian anti-money-laundering regulations, we may be prohibited by law from notifying you.
If agen96 undergoes a merger, acquisition, restructuring, or sale of assets, your Personal Data may be transferred to the successor entity as part of that transaction. We will provide reasonable advance notice via email and update this Policy to reflect any change in data controller identity. The successor entity will be required to honor the privacy commitments set out in this Policy.
We explicitly do not:
We retain your Personal Data only for as long as necessary to fulfill the purposes outlined in this Policy or as required by Indonesian law:
| Data Category | Retention Period | Basis |
|---|---|---|
| Account and identity data | Duration of active account + 5 years after closure | AML and financial-record obligations |
| KYC documents (KTP, selfie) | Duration of active account + 5 years after closure | Regulatory and dispute-resolution requirements |
| Transaction and betting records | 5 years from transaction date | Indonesian financial regulation and audit trail |
| Support communications | 3 years from last interaction | Dispute resolution and quality assurance |
| Technical and usage logs | 12 months from collection | Security monitoring and fraud detection |
| Marketing consent records | Until consent is withdrawn + 2 years | Evidence of lawful processing basis |
When the applicable retention period expires, Personal Data is securely deleted or irreversibly anonymized. Anonymized, aggregated data (from which you cannot be identified) may be retained indefinitely for statistical analysis and platform-improvement purposes.
agen96 implements a layered security architecture to protect your Personal Data, including:
Beyond technical controls, we maintain strict organizational policies including mandatory privacy and security training for all staff with access to Personal Data, a documented incident response plan, and regular internal audits of data-processing activities. Access to Member Personal Data is logged and reviewed on a periodic basis to detect and prevent internal misuse.
You play an important role in keeping your account secure. You are responsible for:
agen96 will never ask for your password, full bank account number, or KTP number via live chat, email, or SMS. If you receive any such request purporting to be from agen96, do not respond and report it immediately to [email protected].
Cookies are small text files placed on your device by our website to store session information, preferences, and analytics data. We also use similar technologies including local storage, session storage, and pixel tags where appropriate. Cookies enable core functionality such as keeping you logged in during a session and remembering your preferred language and display settings.
You can manage or disable non-essential cookies through your browser settings. Most modern browsers allow you to block or delete cookies via the Settings or Privacy menu. Note that disabling strictly necessary cookies will prevent you from logging into your account. Withdrawing consent for marketing cookies will not affect the operation of your account or access to any Services.
As an agen96 Member, you have the following rights with respect to your Personal Data. To exercise any of these rights, submit a written request to [email protected] with the subject line "Data Rights Request" and include your registered email address and a description of your request. We will respond within 30 calendar days.
To protect your privacy, we verify your identity before processing any data rights request. You will be asked to confirm your registered email address and answer a security question. For erasure or portability requests, additional identity verification may be required. We will never charge a fee for exercising your rights unless requests are manifestly unfounded or repetitive.
agen96 Services are strictly intended for individuals who are 21 years of age or older. We do not knowingly collect, process, or store Personal Data from anyone under the age of 21. If we become aware that a Minor has created an account or provided Personal Data to us, we will immediately suspend that account, delete all associated Personal Data, and return any deposited funds to the originating payment source after verification.
If you are a parent or guardian and believe your child has registered an account with agen96, please contact us immediately at [email protected] with the subject line "Minor Account Report." We take these reports seriously and will investigate and act within 48 hours of receiving a verified report.
agen96 operates servers and infrastructure in multiple jurisdictions to ensure platform reliability and low latency for Indonesian players. As a result, your Personal Data may be transferred to and stored in countries outside Indonesia, including but not limited to locations where our game software providers and cloud infrastructure partners maintain data centers.
Whenever your Personal Data is transferred outside Indonesia, we take appropriate safeguards to ensure it receives equivalent protection, including:
By using agen96 Services, you acknowledge and consent to these cross-border transfers subject to the safeguards described above.
We review and update this Privacy Policy periodically to reflect changes in our data-processing practices, new Services, regulatory developments, or operational updates. The "Last Updated" date at the top of this document indicates when the most recent revision was made.
When we make material changes — those that significantly affect your rights or how we use your Personal Data — we will provide notice by:
For non-material changes (such as correcting typographical errors, adding clarity to existing provisions, or updating contact information), we will update the "Last Updated" date without individual notification. Continued use of the agen96 platform after any Policy update constitutes acceptance of the revised terms.
If you have any questions, concerns, or requests relating to this Privacy Policy or the way agen96 handles your Personal Data, please reach out to our team using the details below. We are committed to responding to all privacy inquiries promptly and transparently.
Email: [email protected] — use the subject line "Privacy Inquiry" or "Data Rights Request"
Live Chat: Available 24/7 on the agen96 platform — our agents can escalate privacy matters to the compliance team
Response Time: We aim to acknowledge all privacy inquiries within 24 hours and provide a substantive response within 30 calendar days
Support Hours: 24/7 with Indonesian-speaking agents (WIB timezone)
By registering an account and using agen96 Services, you confirm that you have read and understood this Privacy Policy in its entirety and consent to the collection and processing of your Personal Data as described herein. You must be 21 years of age or older and a resident of Indonesia to use agen96. If you do not agree with this Policy, please discontinue use of our Services and contact support to close your account.
Our support team is available around the clock to help with data requests, account security, and responsible gaming tools.
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