Terms & Conditions

1. Definitions

For the purposes of these Terms and Conditions, the following definitions apply:

• "agen96," "we," "us," "our" refers to the agen96 platform operating at https://agen96.cam and all associated services.
• "User," "you," "your," "Member," "Player" refers to any individual who registers an account or uses any services provided by agen96.
• "Account" refers to the personal gaming account created by a User on the agen96 platform.
• "Services" refers to all gaming, betting, and ancillary services provided by agen96, including but not limited to online slots, live casino, sports betting, togel lottery, and customer support.
• "Website" refers to https://agen96.cam and all subdomains, mobile versions, and associated platforms.
• "KYC" refers to Know Your Customer verification procedures including identity verification, age verification, and address confirmation.
• "Bonus" refers to any promotional offer, free bet, free spin, cashback, or other incentive provided by agen96 to Players.
• "Wagering Requirement" refers to the number of times a bonus amount must be wagered before it can be withdrawn as cash.
• "Real Money Balance" refers to funds deposited by the Player or winnings from real money gameplay, excluding bonus funds.
• "Bonus Balance" refers to promotional funds credited to a Player's account that are subject to wagering requirements.

2. Acceptance of Terms

By creating an account on agen96, accessing our Website, or using any of our Services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions in their entirety. These Terms constitute a legally binding agreement between you and agen96.

If you do not agree with any provision of these Terms and Conditions, you must not create an account or use our Services. Continued use of the Website or Services after any amendments to these Terms constitutes acceptance of the amended Terms.

We reserve the right to modify, amend, or update these Terms and Conditions at any time without prior notice. Material changes will be communicated via email to registered Users or through prominent notice on the Website. It is your responsibility to review these Terms periodically. The "Last Updated" date at the top of this document indicates when the Terms were most recently revised.

3. Eligibility Requirements

3.1 Age Requirement

You must be at least 21 years of age to create an account, deposit funds, or participate in any real-money gaming or betting activities on agen96. By registering an account, you represent and warrant that you are 21 years old or older. We reserve the right to request proof of age at any time, and failure to provide satisfactory documentation will result in account suspension and potential forfeiture of funds.

3.2 Geographic Eligibility

agen96 services are intended exclusively for residents of Indonesia. You must be physically located within Indonesia at the time of account registration and when using our Services. We use geo-location technology and IP verification to confirm your location. Attempting to access Services from outside Indonesia using VPNs, proxy servers, or other location-masking technologies is strictly prohibited and will result in immediate account termination.

3.3 Legal Capacity

You must have the legal capacity to enter into binding contracts under Indonesian law. You may not register an account or use our Services if you are under any legal disability, subject to bankruptcy proceedings, or otherwise restricted from entering contractual agreements.

3.4 Single Account Policy

Each individual is permitted to hold only one (1) account with agen96. Creating multiple accounts, whether under the same name or different names, is strictly prohibited. This includes creating accounts for the purpose of bonus abuse or circumventing account restrictions. Detection of multiple accounts will result in closure of all duplicate accounts and forfeiture of any balances, bonuses, and winnings associated with those accounts.

4. Account Registration and Security

4.1 Registration Process

To create an account, you must provide accurate, complete, and current information including your full legal name, date of birth, residential address, email address, and mobile phone number. You agree to update your information promptly if any details change. Providing false, inaccurate, or misleading information constitutes a breach of these Terms and may result in account suspension or termination.

4.2 KYC Verification

As part of our commitment to responsible gaming and regulatory compliance, all Users must complete KYC (Know Your Customer) verification before processing any withdrawal requests. KYC verification requires submission of the following documents:

• Identity Verification: Clear, legible photograph or scan of your Indonesian KTP (national ID card) showing your full name, date of birth, photograph, and KTP number.
• Selfie Verification: Photograph of yourself holding your KTP next to your face, clearly showing both your face and the KTP details.
• Address Verification (if requested): Recent utility bill, bank statement, or government-issued document showing your current residential address matching your KTP.

Our compliance team reviews all KYC submissions within 24-48 hours. You will be notified via email once your verification is complete. Deposits can be made before KYC completion, but withdrawals require successful verification.

4.3 Username and Password Security

You are solely responsible for maintaining the confidentiality of your username and password. You must not share your login credentials with any third party. All activities conducted through your account are your responsibility, whether authorized by you or not. You agree to notify agen96 immediately of any unauthorized use of your account or any other security breach. We are not liable for any loss or damage arising from your failure to protect your login credentials.

4.4 Account Use Restrictions

Your agen96 account is for your personal use only. You may not allow any other person to access or use your account. You may not transfer, sell, or otherwise convey your account to another individual. Accounts found to be used by multiple individuals or operated on behalf of third parties will be immediately suspended.

5. Deposits and Withdrawals

5.1 Deposit Methods

agen96 supports deposits through all major Indonesian banks including BCA (Bank Central Asia), BRI (Bank Rakyat Indonesia), BNI (Bank Negara Indonesia), Mandiri, CIMB Niaga, OCBC NISP, Bank Danamon, BSI (Bank Syariah Indonesia), and Bank Permata. We also accept deposits via e-wallets including OVO, DANA, GoPay, ShopeePay, and LinkAja.

5.2 Deposit Limits and Processing

• Minimum Deposit: Rp 50.000 per transaction
• Maximum Deposit: Rp 100.000.000 per transaction
• Processing Time: Deposits are typically credited to your account within 2-5 minutes after bank confirmation. If your deposit does not appear within 10 minutes, contact customer support with your transaction reference number.

5.3 Deposit Source Verification

All deposits must originate from a bank account or e-wallet registered in your own name. Third-party deposits (deposits from accounts not in your name) are strictly prohibited and will be rejected or refunded. This policy exists to prevent money laundering and fraud. You may be required to provide proof of payment source ownership before withdrawal requests are processed.

5.4 Withdrawal Methods

Withdrawals can be requested to any Indonesian bank account registered in your name. We process withdrawals to the same payment method used for your most recent deposit whenever possible. If you wish to withdraw to a different bank account, you may be required to provide additional verification documentation.

5.5 Withdrawal Limits and Processing

• Minimum Withdrawal: Rp 100.000 per request
• Maximum Withdrawal: Rp 50.000.000 per transaction
• Daily Withdrawal Limit: Rp 100.000.000 per 24-hour period
• Processing Time: Standard withdrawal requests are processed within 1-24 hours. Most requests are completed within 1-6 hours during business hours (Monday-Friday, 09:00-17:00 WIB). Withdrawals requested during weekends or Indonesian public holidays may take up to 24 hours.

5.6 Withdrawal Requirements

Before your first withdrawal can be processed, you must meet the following conditions:

• Complete KYC verification (see Section 4.2)
• Wager at least 1x (one times) your total deposit amount to prevent money laundering (e.g., if you deposit Rp 1.000.000, you must place at least Rp 1.000.000 in total bets before withdrawal)
• Meet all bonus wagering requirements if you have claimed any bonuses (see Section 6)
• Provide payment source verification if requested

5.7 Withdrawal Fees

agen96 does not charge fees for withdrawal processing. However, your bank or e-wallet provider may deduct their own transaction fees from the received amount. We are not responsible for third-party fees imposed by financial institutions.

6. Bonuses and Promotions

6.1 Bonus Eligibility

agen96 may offer various bonuses and promotions including welcome bonuses, deposit bonuses, free spins, cashback offers, and loyalty rewards. Unless otherwise stated, bonuses are available only to Players who meet the following criteria:

• Account is fully registered and KYC-verified
• Player is at least 21 years of age and resident of Indonesia
• Player has not previously claimed the same bonus (unless it is a recurring promotion)
• Account is in good standing with no history of bonus abuse or fraudulent activity

6.2 Wagering Requirements

All bonuses are subject to wagering requirements, also known as turnover requirements or playthrough requirements. The wagering requirement specifies how many times you must wager the bonus amount (and sometimes the deposit amount) before you can withdraw the bonus funds as real money. Wagering requirements vary by promotion and are clearly stated in each bonus's specific terms.

Example: If you receive a Rp 100.000 bonus with a 30x wagering requirement, you must place a total of Rp 3.000.000 in bets before the bonus funds become withdrawable.

6.3 Game Contribution to Wagering

Different game types contribute different percentages toward fulfilling wagering requirements:

• Slots: 100% contribution (every Rp 1.000 wagered counts as Rp 1.000 toward requirements)
• Live Casino (Baccarat, Roulette, etc.): 10-20% contribution depending on specific game
• Table Games (RNG Blackjack, Video Poker): 5-15% contribution
• Sports Betting: 100% contribution for bets with odds 1.75 or higher; lower odds may have reduced contribution
• Togel Lottery: 100% contribution

Specific game contribution percentages are stated in each bonus's terms. Some games may be entirely excluded from bonus play.

6.4 Maximum Bet Rule

While wagering a bonus, you are subject to a maximum bet limit. Unless otherwise specified, the maximum bet per spin or per round is Rp 12.500 or 10% of the bonus amount, whichever is lower. Exceeding the maximum bet limit while an active bonus is in play may result in voiding of the bonus and any associated winnings.

6.5 Bonus Expiration

All bonuses have an expiration period, typically 7-30 days from the date of crediting. If wagering requirements are not met within the specified timeframe, the bonus and any winnings derived from it will be forfeited. Expiration periods are stated in each bonus's specific terms.

6.6 Withdrawal Before Meeting Wagering Requirements

If you request a withdrawal before completing the wagering requirements of an active bonus, the bonus and any winnings derived from the bonus will be forfeited. Only your real money balance will be withdrawable.

6.7 Bonus Abuse

agen96 has zero tolerance for bonus abuse. Prohibited activities include but are not limited to:

• Creating multiple accounts to claim bonuses multiple times
• Colluding with other players to manipulate bonus outcomes
• Using betting patterns designed solely to meet wagering requirements with minimal risk (e.g., betting on all outcomes of a sporting event)
• Abusing system glitches or errors to gain unfair advantage
• Any other activity deemed by agen96 to constitute unfair or fraudulent use of promotions

Detection of bonus abuse will result in immediate forfeiture of all bonuses and winnings, account suspension, and potential permanent ban.

7. Gameplay Rules and Fair Gaming

7.1 Random Number Generation

All agen96 games that use software-based outcomes (slots, table games, video poker, etc.) operate using certified Random Number Generator (RNG) systems. These RNG systems are independently tested and audited by accredited third-party testing laboratories to ensure fairness and randomness. Game outcomes are determined purely by chance and cannot be manipulated by agen96 or by Players.

7.2 Live Dealer Games

Live dealer games (live baccarat, live roulette, live blackjack, etc.) are streamed in real-time from professional casino studios operated by Evolution Gaming, Pragmatic Play Live, and other licensed providers. These games use physical equipment (cards, dice, roulette wheels) operated by human dealers. All gameplay is recorded and can be reviewed in case of disputes.

7.3 Sports Betting Rules

All sports bets are settled according to the official result as determined by the relevant governing body of the sport. If a match is abandoned, postponed, or canceled, bets will be voided and stakes returned unless the match is rescheduled and completed within 48 hours. Specific sports betting rules for different bet types (handicap, over/under, correct score, etc.) are available in our Sports Betting Rules section.

7.4 Togel Lottery Rules

All togel lottery bets are settled according to the official draw results published by the relevant lottery authority (Singapore Pools for Togel SGP, Hong Kong Jockey Club for Togel HK, etc.). Draw times are displayed in WIB (Western Indonesia Time). Bets must be placed before the published draw time to be valid for that draw.

7.5 Disconnection Policy

If you experience a disconnection during gameplay due to internet connection issues or technical problems:

• Slots: The game round will complete automatically according to your last valid action. You can view the result by reopening the game or checking your transaction history.
• Live Dealer: Your hand or bet will play out according to optimal strategy or the dealer will complete the round as per standard rules. Results will be recorded in your game history.
• Sports Betting: Placed bets remain valid even if you disconnect. You can check bet status in your betting history.

7.6 Technical Errors and Malfunctions

In the event of a technical malfunction, system error, or game malfunction, all affected bets and game rounds will be voided and stakes refunded. agen96 is not liable for any losses caused by technical issues beyond our control, including but not limited to server failures, network outages, or third-party software malfunctions.

7.7 Prohibited Gaming Activities

The following activities are strictly prohibited and will result in account suspension and forfeiture of funds:

• Use of bots, automated systems, or artificial intelligence to place bets or play games
• Collusion with other players or third parties to manipulate outcomes
• Exploiting software bugs or system vulnerabilities for financial gain
• Reverse engineering, decompiling, or attempting to manipulate game software
• Chip dumping or any form of chip transfer between accounts in multiplayer games
• Any form of cheating, fraud, or unfair advantage seeking

8. Responsible Gaming

8.1 Our Commitment to Responsible Gaming

agen96 is committed to promoting responsible gaming and preventing gambling-related harm. We provide tools and resources to help you maintain control over your gambling activity and ensure that gaming remains entertainment rather than a source of financial or personal problems.

8.2 Self-Assessment

We encourage all Players to regularly assess their gambling behavior. Warning signs of problem gambling include:

• Spending more money or time gambling than you can afford
• Gambling with money needed for essential expenses (rent, bills, food)
• Borrowing money to gamble or lying about gambling expenses
• Chasing losses by continuing to gamble after losing
• Neglecting work, family, or personal responsibilities to gamble
• Feeling anxious, depressed, or irritable when not gambling

8.3 Responsible Gaming Tools

agen96 provides the following tools accessible from your account settings:

• Deposit Limits: Set daily, weekly, or monthly deposit limits to control how much you can deposit into your account. Limit decreases take effect immediately; limit increases require a 24-hour cooling-off period.
• Session Time Limits: Set maximum session duration alerts to remind you to take breaks from playing.
• Loss Limits: Set maximum loss limits per session, day, week, or month.
• Reality Checks: Receive periodic notifications displaying your current session time and win/loss amount.
• Cooling-Off Period: Take a temporary break from gambling for 24 hours, 7 days, or 30 days. During cooling-off, you cannot access your account or deposit funds.
• Self-Exclusion: Permanently or temporarily exclude yourself from agen96 for periods of 6 months, 1 year, 3 years, or permanently. Self-exclusion cannot be reversed during the exclusion period.

8.4 Seeking Help

If you believe you or someone you know has a gambling problem, please seek professional help immediately. Contact our customer support team to discuss responsible gaming options, or reach out to professional organizations specializing in gambling addiction support.

9. Limitations of Liability and Disclaimers

9.1 Service Availability

While we strive to provide continuous service, agen96 does not guarantee uninterrupted or error-free access to the Website or Services. We reserve the right to suspend, modify, or discontinue any aspect of our Services at any time without prior notice. We are not liable for any loss, damages, or inconvenience resulting from service interruptions, scheduled maintenance, or technical difficulties.

9.2 Third-Party Content and Links

agen96 may contain links to third-party websites or services (such as game providers, payment processors, or informational resources). We do not control, endorse, or assume responsibility for any third-party content. Your use of third-party services is at your own risk and subject to those parties' terms and conditions.

9.3 Limitation of Liability

To the maximum extent permitted by Indonesian law, agen96 and its officers, directors, employees, agents, and affiliates shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of our Services, including but not limited to:

• Loss of profits, revenue, or data
• Loss of opportunity or business interruption
• Emotional distress or gambling-related harm
• Unauthorized access to your account by third parties
• Technical errors, malfunctions, or system failures

Our total liability to you for all claims arising from your use of agen96 Services shall not exceed the amount deposited into your account during the six (6) months preceding the claim.

9.4 Indemnification

You agree to indemnify, defend, and hold harmless agen96 and its affiliates from any claims, damages, losses, liabilities, and expenses (including legal fees) arising from: (a) your breach of these Terms and Conditions; (b) your violation of any law or regulation; (c) your violation of any third-party rights; or (d) any fraudulent, negligent, or wrongful conduct by you.

10. Account Suspension and Termination

10.1 Voluntary Account Closure

You may request closure of your account at any time by contacting customer support. Upon account closure, any remaining real money balance will be returned to you via your registered withdrawal method after deduction of any applicable fees or chargebacks. Bonus funds and unredeemed loyalty points will be forfeited.

10.2 Suspension for Investigation

agen96 reserves the right to suspend your account temporarily if we suspect fraudulent activity, bonus abuse, violation of these Terms, or any activity that may harm the integrity of our Services. During suspension, you will not be able to deposit, withdraw, or play games. We will conduct a thorough investigation and notify you of the outcome.

10.3 Termination by agen96

We reserve the right to terminate your account and refuse service at any time, with or without cause, and with or without prior notice. Reasons for termination may include but are not limited to:

• Breach of these Terms and Conditions
• Providing false or misleading information during registration or KYC
• Multiple account creation or allowing third parties to use your account
• Fraudulent activity, money laundering, or any illegal conduct
• Bonus abuse or exploitation of system vulnerabilities
• Abusive or threatening behavior toward staff or other Players
• Failure to complete KYC verification within a reasonable timeframe

10.4 Effect of Termination

Upon termination of your account:

• You will immediately cease all use of agen96 Services
• All licenses and rights granted to you under these Terms will terminate
• Your real money balance will be returned to you, subject to any deductions for fees, chargebacks, or amounts owed to agen96
• All bonus funds, unredeemed loyalty points, and promotional benefits will be forfeited
• If termination is due to fraudulent activity or breach of Terms, agen96 reserves the right to withhold all funds and report the matter to relevant authorities

11. Governing Law and Dispute Resolution

11.1 Governing Law

These Terms and Conditions and any disputes arising from your use of agen96 Services shall be governed by and construed in accordance with the laws of Indonesia, without regard to conflict of law principles.

11.2 Dispute Resolution Process

In the event of any dispute, claim, or controversy arising from these Terms or your use of our Services, you agree to first attempt to resolve the matter informally by contacting our customer support team at [email protected]. We will make a good faith effort to resolve disputes amicably within 30 days.

11.3 Arbitration

If informal resolution is not successful, any dispute shall be resolved through binding arbitration in accordance with Indonesian arbitration procedures. The arbitration shall be conducted in Indonesian language in Jakarta, Indonesia. The decision of the arbitrator shall be final and binding on both parties.

11.4 Class Action Waiver

You agree that any dispute resolution proceedings will be conducted only on an individual basis and not as part of a class, consolidated, or representative action. You waive any right to participate in a class action lawsuit or class-wide arbitration against agen96.

12. Contact Information

If you have questions about these Terms and Conditions, require clarification on any provision, or need assistance with your account, please contact our customer support team:

Our customer support team is trained to assist you with account questions, technical issues, payment inquiries, bonus terms clarification, and responsible gaming support. We aim to respond to all inquiries within 24 hours, with most live chat messages answered within 3 minutes during peak hours.